Privacy policy
Privacy Policy
Last updated: June 12, 2025
At Fairy Filters ('we', 'our', 'us'), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.fairyfilters.com ('Site'), use our services, or contact us.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in managing your personal information.
By using our website or services, you agree to the terms of this Privacy Policy.
1. What We Collect
We may collect personal information including:
- Your name, email address, postal address, and phone number
- Payment details (processed securely via third parties – we don’t store full credit card details)
- Order and purchase details
- Account details (if you create an account)
- Communications with us (emails, messages, reviews)
- Information about how you use our website (via cookies and analytics)
2. Why We Collect It
We collect your personal information to:
- Process orders and deliver products
- Communicate with you about your orders, account, and promotions
- Improve our products, services, and customer experience
- Send marketing emails (if you’ve opted in — you can unsubscribe anytime)
- Detect and prevent fraud or misuse
3. Cookies & Tracking
We use cookies and similar technologies to:
- Help the website function properly
- Remember your preferences (like what’s in your cart)
- Analyse how visitors use our site
- Show you relevant advertising (e.g., through social media or search engines)
You can control cookie settings in your browser.
More on Shopify’s cookies: https://www.shopify.com/legal/cookies
4. Sharing Your Information
We only share your personal information with:
- Shopify (our website platform)
- Payment providers (to process payments securely)
- Delivery partners (to ship your orders)
- Marketing platforms we use for email newsletters or advertising (if you’ve consented)
- Law enforcement or regulators if required by law
We will never sell your personal information.
Some of these partners may store data outside Australia (e.g., Canada or the US).
We ensure appropriate safeguards are in place.
5. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to your personal information
- Request deletion of your information (subject to legal requirements)
- Withdraw consent for marketing communications at any time
Contact us at info@fairyfilters.com for requests regarding your data.
6. Children’s Privacy
Our site is not intended for anyone under 18. We do not knowingly collect personal data from children.
7. Changes to This Policy
We may update this Privacy Policy when necessary. The latest version will always be available on our website.
8. Contact Us
For any privacy-related questions or complaints, contact us at:
Email: info@fairyfilters.com
Postal Address: PO Box 1715, Kingscliff NSW 2487, Australia
ABN: 37 295 417 958