⋆˚♡⋆ FAQ ˚⋆˚♡⋆
If you have any question, please email help@fairyfilters.com
We’ll respond within 1-4 business days!
Please keep in mind we are a small business <3333
[we do not respond general inquiries via our social media]
˚⋆˚♡⋆ FAIRY ASKED QUESTIONS˚⋆˚♡⋆
WHAT THE F★ IS FAIRY FILTERS?
Fairy Filters was born when a fairy got tired of smoke shops full of flames, skulls, and cheap plastic. Cute girls deserve better. We’re here to replace outdated, masculine smoking gear with chic, sustainable accessories that match your vibe. Our fairy community celebrates divine feminine energy, shares real harm reduction tips, and brings light and magic to your ritual.
ECO, BUT MAKE IT CUTE :)
We believe that to truly enjoy life’s pleasures, we need the Earth working in harmony. Choosing eco-conscious products and brands is part of living in balance with the planet and with ourselves.
Our glassware products are designed to be reused. They’re made from premium borosilicate glass: heat-resistant, durable, and built to last. How to clean your glassware???? Watch the cleaning tutorial [HERE].
HARM REDUCTION MISSION
At Fairy Filters, we’re clear: we do not promote or encourage tobacco or any substance use. Our products are designed for use with legal herbs only. Smoking always carries some health risks, so we always recommend mindful, informed consumption.
Harm reduction means supporting your right to make informed, safer choices without judgment. It’s about providing you with tools and education to minimize risks and avoiding unnecessary harm.
Our glass filter tips are made from heat-resistant borosilicate glass to cool the smoke and filter out some tar and resin before it reaches your lungs. This can result in smoother hits and less build-up. This is a simple way to reduce harm without compromising your ritual.
At Fairy Filters, we believe informed choices empower fairies to enjoy their rituals more consciously and safely. Because when you’re informed and prepared, your rituals can be a little safer, a lot more conscious, and totally aligned with your vibe.
HOW TO CLEAN YOUR PRODUCTS
No idea what to do with your products???
No stress! :) We've got a PAGE OF INSTRUCTIONS AND VIDEOS, where you can check step by step how to clean your glassware.
Do you ship internationally?
We wish :) but not yet! At the moment, we only ship within Australia. Sign up to our newsletter or follow us on socials for updates at @thefaiyfilters.
How do you ship orders in Australia?
We ship using Australia Post, and you'll receive a tracking number as soon as your order leaves our hands. Delivery times usually range between 3–7 business days, depending on your location.
Are your products safe to purchase online?
Yes babe, your safety means the world to us <33 Our store is powered by Shopify (a trusted, secure platform) that uses top-level encryption to keep your personal and payment info safe.
What payment methods do you accept?
We accept major credit cards and Apple Pay. All transactions are processed securely through Shopify's checkout system.
When will my FAIRY FILTERS order arrive?
Please visit Shipping & Return section for information on shipping times. Usually, we process orders within 1–3 business days. Once it’s packed and, on its way, you’ll receive a shipping confirmation email with tracking.
What’s the return and exchange policy?
Please visit Shipping & Return section for more information. Please keep it in mind that items need to be returned to us within 7 days of receiving your order. Items must be in original condition and packaging.
What if my item arrives damaged?
Every piece is inspected and packed with love, but if something arrives broken, please send us a photo within 48 hours of receiving your order and we’ll sort it out ASAP. *Please note that most of our products are made of glass which is breakable and delicate! We cannot be held responsible for how you treat your glass after it is safely delivered to your address.
Do your glass tips vary in size or appearance?
Each piece is hand-blown, so slight variations in size, shape, or colour are totally normal and it's part of their handmade magic 💫
Can I stock Fairy Filters in my store?
Yes! We love partnering with like-minded retailers. Head to our Stockists page or drop us a message to get started.
I still have a question how can I contact you?
Feel free to contact us through HERE.